What should I do if the mower gets stuck?

RoboUP - 2025/05/25

Here are the possible reasons:

1.Wheels, blade disc or other chassis parts are blocked by foreign objects：After mower is powered off, check blade disc. Remove objects and clean blade disc if necessary.

2.The mower is stuck in low-lying or loose soil, causing wheels to slip：Please help the mower get out of trouble and create No-Go Zones if necessary.

3.The mower is stuck in the pit and cannot get out：Please help the mower get out of trouble and create No-Go Zones or directly fill the pothole area if necessary.

4.The mower gets into a narrow lane or blind alley/dead end and cannot get out：Please help the mower get out of trouble and create No-Go Zones in front of a dead end.

5.The mower is surrounded by obstacles, trapped by No-Go Zones and virtual boundaries, or the passage is blocked：Please clear obstacles to ensure that the mower can pass.

If the issue still persists, please restart the mower. If it still fails, please contact us at service@iroboup.com and provide the following information:

- Model, SN, MAC and purchase channel of your mower

- Video of the mower's malfunction

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