Europe
North America
Oceania
Asia
Africa
This policy only applies to various hardware, firmware, software, websites, applications, lawn mowing related machines and services provided by Shenzhen Kaiqi Technology Co., Ltd. and its affiliates ("RoboUP", "we"). (Each item is referred to as a "Product" or "Service", and collectively known as the "RoboUP Products and Services”).
Last updated date: April 17th, 2024
For any inquiries, comments, or suggestions, please reach out to us using the contact information provided below.
Email: hello@iroboup.com
This policy will help you understand the following:
• Information we collect from you
• How we use your personal information
• How we disclose your personal information
• Your rights and choices regarding the information collected
• How we protect your personal information
• Information collected by third-party services
• How we process children’s personal information
• International transfer of personal data
• Changes and updates to this policy
• Our contact details
RoboUP understands the importance of personal information to you and will do its best to protect the safety and reliability of your personal information. We are committed to maintaining your trust in us and abide by the following principles to protect your personal information: the principle of legality, fairness and transparency, the principle of clear purpose, the principle of minimum necessity, the principle of accuracy, the principle of storage limitation, the principle of ensuring security, and the consistency of rights and responsibilities principle, the principle of choice of consent, the principle of subject participation, etc. At the same time, RoboUP promises that we will take corresponding security protection measures to protect your personal information in accordance with the mature security standards of the industry.
Please read and understand this Privacy Policy carefully before using RoboUP products and services. If you are under 14 years old, please read this Privacy Policy with the consent of your parents and other guardians.
If you are a California resident, please also see our California Privacy Statement for more information about the types of personal information we collect and disclose and how to exercise your rights under California law.
We may collect information about you directly from you, from third parties, and automatically through your use of RoboUP products and services. Some of the information we collect from you is referred to in this policy as "personal information" or "personal data". Personal information or personal data is data that identifies you or that we can associate with you, such as your name, email address, credit card number and shipping address. If you do not provide your information when requested and that information is necessary to provide RoboUP products and services to you or we are required by law to collect that information, you may not be able to use RoboUP products and services.
Account information. When you create a RoboUP account, information you may provide us includes your user ID, email address (or phone number, depending on country/region), password or other information for account verification. You may choose to provide us with additional information on your profile page, such as gender, birthday, professional information, and other information.
Contact information. When you place an order with RoboUP, register for notifications or updates, or contact us for customer service, you may provide us with your contact information, including your name, alias, email address, shipping address, billing address, and phone number.
Some jurisdictions require contact information in connection with activating lawn mower system products, opening an online account, or other similar circumstances required by law. RoboUP collects and stores information related to lawn mower supervision only to the extent required by applicable law.
Payment Information. When you place an order with RoboUP or conduct a financial transaction using RoboUP products and services, you may provide us with your payment information, such as your bank account, credit card number, or debit card number.
Photos and videos. RoboUP will not automatically collect your photos or videos without your consent and authorized action. When you choose to use RoboUP products and services to upload your photos, videos, or other content (including text content related thereto), such as mowing lawn grass, etc., we may collect and store such content, including photos and videos, or video related EXIF data. If such content contains information about others, you should obtain any necessary or appropriate consent from such persons before uploading such content to RoboUP and inform them of this Policy.
Communication. When you contact us, we may collect information about your communication with us, including your contact information and the timing, subject matter, and content of the communication.
Location information. When you activate a RoboUP hardware product, use our App's map feature, sync your mowing records, get mower safety/regulatory notifications, share your content on Garden Life, or search for nearby mowing spots, you may Provide us with geolocation information. In order to provide your location, you may need to enable certain features of your device (such as GPS, Wi-Fi, and Bluetooth) to identify your location in a variety of ways, including GPS location, IP address, cell tower location, or via Physical on-site Wi-Fi or Bluetooth sensors for detection. If your location is collected through Wi-Fi or Bluetooth sensors on your mobile device or other non-RoboUP products, please note that such sensors and related data services may be provided by third parties and may be accessed by third parties for the following purposes. Such information: the purpose for which such data services are provided to RoboUP. You may provide your geolocation information to a third-party mapping service provider in order to receive location-based services on RoboUP Products. When you unlock the geofencing functionality embedded in the RoboUP Products and Services, you may provide us with the area code for the area that you have unlocked (the "Authorized Area").
Equipment related and lawn mowing related information. When you activate a RoboUP product, request after-sales service, unlock geofencing functionality, or upgrade firmware, you may provide us with information about your RoboUP device, including model and serial numbers. Our after-sales team may request your mowing data to provide the service you have requested.
Technical Information. When you visit our web pages or use our mobile applications, you may provide us with technical information about the device that is running your browser or application. This information includes your IP address or device address, web browser and/or device type, the web pages, or websites you visited before or after using the products or services, hardware version and operating system. We may also use these technologies to collect information about your interactions with RoboUP emails, such as whether you opened, clicked, or forwarded a message.
Employment related information. When you apply for a RoboUP position, you may provide us with your educational information, such as your education and school of graduation, and employment-related information, such as your previous employers and work achievements. We may also collect this information from third-party recruiters or websites.
Data. We use cookies and other similar technologies (such as pixels, etc.) on the RoboUP website and online services. Cookies are used to collect information about you, including personal data. Cookies are small files that, when placed on your device, allow us to provide certain features and functionality. To find out more about cookies, please see our Cookie Policy.
We use information collected through RoboUP products and services in various ways to provide RoboUP products and services and to operate our business. Uses of the information we collect include the following:
To operate and provide the functionality of RoboUP products and services, to authenticate and manage RoboUP user accounts, to provide the services and information you request, and to process and deliver entries and rewards associated with promotions that may be offered from time to time. We will process your personal data in accordance with this policy and any preferences you express through RoboUP products and services, including the RoboUP App. We may use any of the above categories of personal information for this purpose.
To personalize the content, you receive and provide you with customized content that is of interest to you. To do this, we may use your account information and device-related information.
Understand and analyze usage trends and preferences, improve RoboUP products and services, and develop new products, services, features, and functionality. We may use your technical information, etc., for this purpose.
To contact you for administrative and informational purposes, including customer service. We may send direct marketing communications, such as updates on promotions and events related to products and services provided by us and third parties we work with. If you are an individual or consumer, we will only send you direct marketing communications where you have consented or where permitted by applicable law. You can send an unsubscribe request or withdraw your consent at any time. Please visit the Your Rights and Choices Regarding Collected Information section to learn more. We may use your account information and contact information for this purpose.
Detect, prevent, and respond to fraud, abuse, security risks and technical issues that could harm our users, us, or the public. To do this, we may use your account information, device-related information, and mowing-related information.
For any other purpose disclosed to you when we collect your information or with your consent. We may use any of the above categories of personal information for this purpose.
We will aggregate the personal data we collect, such as the number and frequency of your visits to our websites and applications, to generate metrics and statistics. We use aggregate data to help us understand how the site is used and improve its usability. We also use it to improve the quality and availability of the products and services we offer. We may use your technical information for this purpose.
Comply with applicable laws, such as those relating to the use of lawn mower system products or opening an online account. We may use your account information and device-related information for this purpose.
If you are in the European Economic Area, we will only use your information where we have a valid legal basis for it, including:
• You have consented to the use of your information, for example to send you marketing communications.
• We need to use your information to enter or perform a contract with you, such as delivering RoboUP products, providing map services, or providing you with customer support and other after-sales services.
• We need to use your information to comply with a legal obligation, such as complying with a court order, subpoena, or search warrant.
• We or a third party have a legitimate interest in using your information. We have a legitimate interest in using your information to understand and improve our RoboUP products and services and to monitor and prevent fraud. We only rely on our own or a third party's legitimate interests to process your information, provided that these interests are not overridden by your interests.
We will not disclose your information collected through RoboUP products and services to third parties except as described in this policy or as authorized by us at the time we collect the information with your consent. We may disclose the categories of information described in "Information We Collect" above to third parties for the following purposes:
We may disclose your information to our parent company, global affiliates and subsidiaries as permitted by law and as necessary to provide you with RoboUP products and services. This information may include all the categories described in "Information We Collect" above.
Any information you voluntarily choose to disclose by uploading to a publicly accessible website or venue through your use of RoboUP products and services (including sharing information on RoboUP online community ("RoboUP Community"), or that you otherwise obtain. Information you choose to make public will be available to anyone who has access to that content, including other users. Categories of information disclosed here may include: photos and videos.
We work with third-party service providers to provide us with payment facilitation, package shipping, application development, traffic monitoring or analysis, electronic messaging, and other services. We require these service providers to use or disclose the information they process on our behalf only as necessary to provide services on our behalf or to comply with legal requirements. This information may include all the categories described in "Information We Collect" above.
In accordance with local laws and regulations, such as remote identification or other security regulations and requirements, your device-related information, product location and RTK base station location may be transmitted to and received by individuals, companies or organizations as determined by security regulations. Appropriate recipients of such information. Please consult your local authorities for more information about what types of information are subject to these requirements. Your RoboUP lawn mower equipment information, such as serial number, product location, APP location and equipment model may be broadcast locally and received by the RoboUP remote identification feature to facilitate mowing safety near critical infrastructure, or to support law enforcement and security activities of the organization. RoboUP's qualified resellers are authorized to sell RoboUP receivers only to government agencies involved in public safety, security or law enforcement, security researchers, or owners and operators of critical facilities such as airports, power plants and prisons.
We may retain and disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable law, respond to a court order, judicial or other governmental subpoena, search warrant or enforceable request. This information may include all the categories described in "Information We Collect" above.
We also reserve the right to preserve and disclose your information when we, in good faith, believe that such information is appropriate to (i) take precautions for liability purposes, (ii) protect ourselves or others from fraudulent, abusive or unlawful use or activity or as necessary, (iii) to investigate and defend ourselves against any third party claims or allegations, (iv) to protect the safety or integrity of RoboUP Products and Services and any facilities or equipment used to provide RoboUP Products and Services, or (v) protect our property or other legal rights (including without limitation enforcing our agreements), or the rights, property or safety of others. This information may include all of the categories described in "Information We Collect" above.
Information about our users, including information you provide and any information collected through RoboUP products and services, may be disclosed, or otherwise communicated to an acquirer as part of any merger, acquisition, debt financing, asset sale or sale, successor, or assignee. In the event of a similar transaction, or in the event of insolvency, bankruptcy or receivership, information will be transferred to one or more third parties as one of our business assets. This information may include all the categories described in "Information We Collect" above.
We may provide certain aggregated, de-identified or non-identifying information about users of RoboUP products and services to third parties for various purposes, including (i) complying with various reporting obligations; (ii) for business purposes or marketing purposes; (iii) product safety analysis; (iv) assist such parties in understanding our users’ interests, habits and use of certain programs, content, services, advertising, promotions and/or features of RoboUP products and services model.
In accordance with relevant laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:
(1) Access your personal information
You have the right to access your personal information, except for exceptions provided by laws and regulations. If you wish to exercise your right to access your data, you can do so yourself.
We will respond to your access request within 5 days.
(2) Correct your personal information
When you discover an error in the personal information we process about you, you have the right to ask us to make corrections. You can apply for correction through the methods listed in "(1) Access to your personal information".
We will respond to your correction request within 5 days.
(3) Delete your personal information
You can make a request to us to delete personal information under the following circumstances:
1. If our processing of personal information violates laws and regulations;
2. If we collect and use your personal information without your consent;
3. If our processing of personal information violates our agreement with you;
4. If you no longer use our products or services, or you cancel your account;
5. If we no longer provide you with products or services.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us and require them to delete it promptly, unless otherwise provided by laws and regulations, or these entities obtain your independent authorization.
When you delete information from our services, we may not delete the corresponding information in the backup system immediately, but we will delete the information when the backup is updated.
However, please note that using RoboUP products and service features requires some basic personal information to be completed. If you exercise your right to delete, or you refuse to share certain information with us, or you withdraw your consent for us to process information about you, we may not be able to provide you with portions of the RoboUP products and services or any features and functionality.
(4) Change the scope of your authorization and consent
Some basic personal information is required to complete the use of RoboUP products and service features. You can give or withdraw your consent at any time for the collection and use of additional personal information.
When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
If you receive a commercial email or text message from us, you may unsubscribe at any time by following the instructions contained in the email or text message. You may also choose not to receive commercial emails or text messages from us or opt out of analysis by sending us your request by email at hello@iroboup.com.
(5) Personal information subject cancels account
If you log out of your RoboUP account, you will not be able to log in to RoboUP products or services or access any of your information. However, you can open a new account at any time. Please note that while any changes you make will be reflected in our active user database within a reasonable period, we may retain all information you submit for backup, archiving, fraud, and abuse prevention, and as authorized by applicable law. for analysis, to comply with legal obligations, or where we reasonably believe we have legitimate grounds to do so. In addition, if certain information has been provided to third parties as described in this policy, retention of that information will be subject to the policies of those third parties.
After canceling your account, we will stop providing products or services to you and delete your personal information according to your request, unless otherwise provided by laws and regulations.
(6) Personal information subject obtains a copy of personal information
You have the right to obtain a copy of your personal information and you can do this yourself by downloading it from your user center.
If it is technically feasible and the data interface is matched, we can also directly transfer a copy of your personal information to a third party designated by you at your request.
(7) Constraint information system automatic decision-making
In some business functions, we may only make decisions based on non-human automated decision-making mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legal rights and interests, you have the right to ask us for an explanation, and we will also provide appropriate relief.
(8) Respond to your above request
For security reasons, you may be asked to provide a written request or otherwise prove your identity to ensure we are interacting with the correct individual.
If you have an online account with us, you may need to log in to your account to authenticate. If you do not have an account with us, you may be required by law to provide additional information to verify your identity before we can act on such a request.
This additional information may vary depending on the nature of your request and/or the nature of the information your request relates to. In some cases, the law may also require us to obtain a signed statement from you, made under penalty of perjury, that you are the subject of the request. If we suspect fraudulent or malicious activity on your account, we will defer acting on your request until we can properly verify your identity and the authenticity of your request.
We will respond within 5 days.
In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the circumstances. For those that are gratuitously repetitive, require excessive technical means (for example, require the development of new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are very impractical (for example, involving information stored on backup tapes) request, we may deny it.
We will not be able to respond to your request under the following circumstances:
1. Relevant to the personal information controller’s performance of obligations stipulated in laws and regulations;
2. Directly related to national security and national defense security;
3. Directly related to public safety, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
5. The personal information controller has sufficient evidence to show that the personal information subject has subjective malice or abused rights;
6. To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
7. Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;
8. Involving business secrets.
You may designate an authorized agent to make requests on your behalf consistent with applicable law. We accept designated documents in the form of a valid power of attorney and/or a notarized statement. You must submit the evidence of your designated authorized agent in writing to: Shenzhen Kaiqi Technology Co., Ltd. 603, Building 6, No. 8, Kewei Road, Science and Technology Park Community, Yuehai Street, Yuehai Street, Nanshan District, Shenzhen. Postal code: 518018. In addition to the above verification information, we may also need to verify your authorized agent.
(1) We use security protection measures that comply with industry standards to protect the personal information you provide and prevent data from unauthorized access, public disclosure, use, modification, damage, or loss. We will take all reasonably feasible measures to protect your personal information. For example, perform information security certification or set data viewing permissions.
(2) We retain your information to provide you with services, or as required by applicable laws or regulations. We aim to retain your information only for as long as necessary to fulfill our obligations under this policy, unless otherwise required or permitted by law. We will carefully evaluate the necessity of collecting the data, the type of data collected, the relevant legal framework and the statute of limitations for determining the retention period. If you have your own ideas about the retention period of personal data, please contact us according to the contact information on the home page of this policy.
(3) The Internet environment is not 100% safe, and we will try our best to ensure or guarantee the security of any information you send us. If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legitimate rights and interests, we will bear corresponding legal liability.
(4) After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and the measures you can take to prevent and control your own information. Recommendations for reducing risks, remedial measures for you, and more. We will promptly notify you of the incident-related information through emails, letters, phone calls, push notifications, etc. When it is difficult to inform the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
RoboUP products and services may contain features or links to websites and services provided by third parties. Any information you choose to provide on a third-party website or service, or otherwise collected by such third-party website or service, is collected directly by the operators of such services and is subject to the privacy policies of those operators (if there are) restrictions and security, even when accessed through RoboUP products and services.
We are not responsible for the content or privacy and security practices and policies of third-party websites or services linked to or accessed through the RoboUP Products and Services. If you choose to use such third-party services, be sure to review the privacy policies of those sites and their "Terms of Use" before engaging in any business or uploading any information.
Our products, websites and services are primarily intended for adults. Children should not create their own personal information subject account without the consent of a parent or guardian.
For cases where we collect personal information from children with parental consent, we will only use or publicly disclose this information as permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child.
Although local laws and customs may define children differently, we consider anyone under the age of 14 to be a child.
If we discover that we have collected personal information from children without first obtaining verifiable parental consent, we will seek to delete the data as quickly as possible.
Because we provide products or services through resources and servers located around the world, this means that your information collected by RoboUP may be transferred to and accessed by RoboUP entities and business partners around the world in order to provide RoboUP products and services to you.
If you choose to use RoboUP products and services from the European Economic Area (EEA), Shenzhen Kaiqi Technology Co., Ltd. is the data controller and we may transfer your personal data for storage and processing outside the EEA. You should note that local laws in non-EEA countries may provide less protection than applicable laws in the EEA. Nonetheless, regardless of the location of processing, we provide the same level of protection specified in this policy. For international transfers of data collected within the European Economic Area, we require data recipients to enter standard contractual clauses approved by the European Commission. You can obtain a copy of the Standard Contractual Clauses by contacting us at hello@iroboup.com.
We may update this policy from time to time. If we modify this Policy, we will make it available on or through the RoboUP Products and Services and indicate the date of the most recent revision. We will use reasonable efforts to notify you of changes.
If you have any questions or comments about this policy or our data practices, please email hello@iroboup.com or write to Shenzhen Kaiqi Technology Co., Ltd. (Address: Kewei Road, Science and Technology Park Community, Yuehai Street, Nanshan District, Shenzhen No. 603, Building 6, District 48, Science and Technology Park, No. 8, Postcode: 518018.
Normally, we will respond within 5 days.
If you are not satisfied with our response, especially if our personal information processing behavior harms your legitimate rights and interests, you can also file a complaint with us or your local data protection supervisory authority.
When you use the RoboUP website or online services, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your device. We may use session cookies and persistent cookies. The session cookie disappears when you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Refer to your web browser's 'Help' file for guidance on adjusting your cookie settings accurately. Please note that if you delete or choose not to accept certain types of cookies, you may not be able to take full advantage of the functionality of RoboUP products and services. We may also use third-party cookies. For example, we use Google Analytics to collect and process certain analytic data (see www.google.com/policies/privacy/partners for additional privacy options, if any). RoboUP does not process or respond to web browser "Do Not Track" signals or other similar transmissions that indicate a request to disable online tracking of users of RoboUP's products and services.
We may also use various types of technologies to automatically record certain information on your device, including "clear gifts" or " web beacons" (together with cookies, "cookies and similar technologies"). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages, or websites you visited before or after using the Products or Services, the pages you visited, or other content. View or otherwise interact with products or services, and the dates and times you access, or use RoboUP products and services. We may also use these technologies to collect information about your interactions with emails, such as whether you opened, clicked, or forwarded a message.
We use different types of cookies listed below. They help us provide and improve RoboUP products and services, such as showing you the most relevant information and customizing your web pages. Some or all the cookies listed may be stored on your browser or device.
Strictly necessary cookies. These cookies are essential for your use of RoboUP products and services, such as cookies used for communication transmission, cookies that record information requests from the internet and prevent network attacks to ensure network security, and are necessary for us to provide the information society services you request. cookies. You must accept strictly necessary cookies to use RoboUP products and services.
Preference data. Also known as "functionality cookies", these cookies allow us to remember choices you make when using RoboUP products and services, such as what language you prefer, what region you are in, or what your username and password are. You can log in automatically. These cookies help us redistribute workload between servers and make our web pages more responsive.
Statistics cookies. Also known as "performance cookies," these cookies collect information about how you use RoboUP products and services, such as which pages you visit and which links you click. These cookies help us improve the user experience using RoboUP products and services.
Marketing cookies. These cookies can track your online activity to help us serve more relevant advertising or limit the time the same advertising is shown to you.
RoboUP offers you the possibility to set preferences regarding cookies. You can choose the types of cookies our website or online services use by clicking "Cookie Preferences" at the bottom of every web page. You can change your preferences at any time; you can also withdraw consent you have previously given us.
Some mobile devices have the same functionality as computers, such as supporting full-featured browsers. When using devices such as smartphones, we use cookies in a similar way to when you use a computer. Other devices may use different technologies, such as local storage, software development kits (SDKs), or high-level programming interfaces (APIs), to facilitate the processes described above enabled by cookies.
We may obtain or receive information about your device, our Apps or other Apps. We may also use these technologies to store information on your device. For example, when you ask someone for help through our Apps, we may receive information about the brand and model of your mobile device.
Each time a device with a specific domain (such as iroboup.com) accesses content from that domain, the browser sends these cookies to the website. This means that if your device stores cookies from iroboup.com, when it visits a web page from iroboup.com, it will send those cookies to RoboUP.
No RoboUP account or use of cookies after logout.
We still use cookies even if you do not have a RoboUP account or have logged out of your account. Once you are logged out, we will use cookies to:
• Identify and terminate accounts that violate the Terms of Use or RoboUP policies;
• Recover your lost account;
• Recognize the use of public computers and notify you to reduce the risk of data theft;
• Understand your interactions with our and our partners’ products and services.
If you do not have a RoboUP account and have visited iroboup.com, we use cookies to protect RoboUP products and services and RoboUP customers from malicious activity such as denial of service attacks and mass creation of fake accounts.
This California Privacy Statement supplements the information and disclosures contained in our Privacy Policy. It applies to the personal information of certain California residents who are consumers who receive products or services from us as a business, as those terms are defined under the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations ("CCPA"), as amended, or superseded from time to time.
Any capitalized terms used herein have the same meaning as in the CCPA.
If you are a consumer, California law may allow you to request information about:
• The categories of personal information (as defined under applicable California law) that we collect, sell, share or disclose;
• The purposes for which the categories of personal information we collect are used;
• The sources from which we collect the personal information;
• The categories of third parties to which we disclose personal information; and
• Certain personal information we collect about you.
Additionally, if you are a consumer, you can
• Opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We will not sell or share your personal information as these Terms are defined under California law;
• Opt-in to certain financial incentive programs we may offer in connection with the collection, sale, sharing or deletion of your personal information;
• Under certain circumstances, require us and our service providers to delete your personal information;
• Correct inaccurate personal information we hold about you; and
• Limit the use of sensitive personal information. Under California law, you may limit the use and disclosure of your sensitive personal information to certain purposes required by law. We only use or disclose sensitive personal information for such permitted purposes and therefore we do not offer an opt-out.
In addition, California law provides that consumers have the right not to be subject to discriminatory treatment and businesses may not exercise these rights with respect to personal information.
In the past twelve months since this Notice was last updated, we may have collected the following categories of information about you, directly or indirectly from you or our affiliates through your use of RoboUP products and services:
• Identifying information, such as your name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name.
• California categories of personal information. Citizenship Code Section 1798.80(e), such as your name, address, phone number, education, employment status, work history, bank account number, credit card number, debit card number, or any other financial information.
• Sensitive personal information: account logins and precise geolocation data.
• Characteristics of a protected class, to the extent provided by California or federal law, such as sex.
• Business information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming history or tendencies.
• Internet or other electronic network activity information, such as browsing history, search history, and information about consumers’ interactions with internet sites, applications, or advertisements.
• Geolocation data, such as precise physical location and approximate location.
• Professional or employment-related information, such as job application or resume information, past and current employment history, and job performance information, unless exempt.
• Sensory information such as audio, electronic, visual, thermal, or similar information. We collect this information directly from you, such as the products and services you purchase.
• Inferences drawn from personal information, such as consumer profiles reflecting consumer preferences, characteristics, psychological trends, preferences, tendencies, behaviors, attitudes, intelligence, abilities, and aptitudes.
We collect the above information (1) directly from you, such as forms you fill out or products and services you purchase, (2) indirectly from you, such as by observing your behavior on our website or from your device, or (3) directly from our affiliates. We use this information for our business purposes, including:
(1) Reviews related to current interactions and concurrent transactions with consumers, including but not limited to counting ad impressions for unique visitors, verifying the targeting and quality of ad impressions, and reviewing compliance with this Code and other standards.
(2) Detect security incidents, prevent malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for such activity.
(3) Debugging to identify and fix bugs that impair existing intended functionality.
(4) Short-term, transient use, provided that the personal information is not disclosed to other third parties or used to build consumer profiles or otherwise alter the individual consumer experience outside of the current interaction, including but not limited to as part of the same interaction Contextual customization of ads displayed.
(5) Perform services on behalf of businesses or service providers, including maintaining or servicing accounts, providing customer service, processing, or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, maps service and Lawn Mower Safety/Regulatory Notices, Find your lost RoboUP product. Unlock geofencing capabilities for designated areas, or provide similar services on behalf of a business or service provider.
(6) Conduct internal technology development and demonstration research.
(7) Conduct activities to verify or maintain the quality or safety of services or equipment owned, manufactured, manufactured for, or controlled by the enterprise, and to improve, upgrade, or enhance services or equipment owned, manufactured, manufactured for, or controlled by the enterprise, including keeping records related to your geofence unlocking decisions.
(8) If you apply for a position with RoboUP, we may use your information to recruit talent for us or our affiliates.
(9) Display your user profile.
In the past twelve months, we may have disclosed the above information to:
▪️ Data analysis provider.
▪️ Suppliers and service providers.
▪️ Social networks.
▪️ Third parties integrated into our services.
▪️ Third parties required by law and similar disclosures.
▪️ Affiliates.
▪️ Third parties in connection with a merger, sale, or asset transfer.
▪️ Other third parties to whom we have obtained your permission to disclose your personal information.
We have not sold your personal information in the past twelve months since the date of our last review of this Privacy Policy, do not currently sell your personal information, and will not sell your personal information in the past twelve months since the date of our last review.
You may make a request related to your California privacy rights through the attached link. You can also submit these by email to hello@iroboup.com or in writing to Shenzhen Kaiqi Technology Co., Ltd., Building 6, No. 8, Kewei Road, Science and Technology Park Community, Yuehai Street, Nanshan District, Shenzhen Request, China, 518018. Please note that we do not accept or process requests through other means (such as via fax or social media).
We will review the information provided and may request additional information to ensure we are interacting with the correct individual. If you have an online account with us, you may need to log in to your account to authenticate. If you do not have an account with us, you may be required by law to provide additional information to verify your identity before we can act on such a request. This additional information may vary depending on the nature of your request and/or the nature of the information your request relates to. In some cases, the law may also require us to obtain a signed statement from you, made under penalty of perjury, that you are the subject of the request. If we suspect fraudulent or malicious activity on your account, we will defer taking action on your request until we can properly verify your identity and the authenticity of your request.
By law, we are not required to collect personal information that we would not collect in the ordinary course of business, retain personal information no longer than we would retain such information in the ordinary course of business, or be re-identified or otherwise linked to Information maintained as personal information. If we do not ask you to provide specific additional information to verify your request, please do not send such information.
We generally avoid asking you to provide additional information for verification purposes. However, if we cannot reasonably verify your identity or require more information for security or fraud prevention purposes, we may consider any of the following factors, individually or in combination, when requesting additional information:
• The type, sensitivity and value of personal information collected and maintained about consumers, as applicable law requires more stringent verification processes for sensitive or valuable personal information;
• The risk of harm to consumers from any unauthorized access or deletion;
• The possibility of fraudulent or malicious actors seeking personal information;
• Whether the personal information provided by consumers to verify their identity is sufficiently reliable to prevent fraudulent requests or being deceived or fabricated;
• The way businesses interact with consumers;
• Technologies available for verification;
• Other factors that may be reasonable under the circumstances, consistent with industry practice, recommended by California government officials, or that may be required by law or regulation after this Privacy Policy becomes effective.
If your request involves household information, you will need to follow the same verification steps described above before we can provide you with aggregated household information. For us to process a request to access or delete specific information about your family, all family members must make the request, and we must be able to verify each family member.
In some cases, we may not have enough information about you or your household to verify your identity or sufficiently distinguish you from other consumers or households to achieve the degree of certainty required by law, in which case, we will not be able to act on your request. In this case, we may not be able to identify you or your family members in the future without collecting a large amount of information.
Unable to obtain further information or seek re-identification or de-identification. We do not currently intend to take such steps to respond to requests made under this Privacy Policy, nor are we required to do so by applicable law. If in the future we determine a reasonable way to identify you or your household without such steps, we will provide you with an update through this Privacy Policy and respond to any such request at that time.
Information you submit for us to verify your identity to facilitate consumer-related or family-related requests in accordance with California law will be used solely by us and our service providers, if any, for that purpose and for no other purpose. Unless we are required by law to retain such information for record-keeping purposes, we will take steps to delete any new personal information collected for verification purposes as soon as possible after processing your request.
Please also note that making any such request does not ensure complete or comprehensive deletion or deletion of the personal information or content you may have posted, and there may be circumstances where the law does not require or permit us to honor your request, including: For example, complying with your request may infringe upon the rights and freedoms of other consumers.
We reserve the right to charge a reasonable fee or take other appropriate action in response to requests from consumers or families that are manifestly unfounded or excessive, particularly because of their repetitive nature.
You may designate an authorized agent to make requests on your behalf consistent with applicable law. We accept designated documents in the form of a valid power of attorney and/or a notarized statement. You must submit the evidence of your designated authorized agent in writing to: Shenzhen Kaiqi Technology Co., Ltd. 603, Building 6, No. 8, Kewei Road, Science and Technology Park Community, Yuehai Street, Yuehai Street, Nanshan District, Shenzhen. Postal code: 518018. In addition to the consumer and household verification information described above, we may also request verification of your authorized agent.
RoboUP does not currently take steps to respond to browser "Do Not Track" signals because uniform standards for responding to such signals have not yet been developed.
De-identified information
To the extent we maintain or use de-identified information, we will continue to maintain and use de-identified information only in a de-identified manner and will make no attempt to re-identify that information.
Financial Incentive Notice
In connection with our education discount program, we provide financial incentives to consumers for the retained sale of the consumer's personal information based on a good-faith estimate of the value of the consumer's data, which forms the basis for providing such financial incentives. The financial incentives offered are price discounts on certain RoboUP products and services, depending on relationships with employer groups or educational institutions with which we partner. Categories of personal information related to financial incentives or price or service differences include your place of employment or educational institution. You can choose to provide an email address associated with your employer or educational institution, which will be manually verified.
The method we use to calculate the value of consumer data is our good faith calculation of the likelihood that RoboUP products and services will be sold to consumers at your place of employment or educational institution.
You can join or withdraw from our financial incentive program at any time by updating your preferences by sending an email to hello@iroboup.com or in writing to 14th Floor, West Wing, Skyworth Semiconductor Design Building, Shenzhen Kaiqi Technology Co., Ltd., China No. 18, High-tech South Fourth Avenue, Nanshan District, Shenzhen, Postcode: 518018
If you have any questions about this California Privacy Statement, please contact us by email: hello@iroboup.com, or in writing: Shenzhen Kaiqi Technology Co., Ltd., Address: Kewei, Science and Technology Park Community, Yuehai Street, Nanshan District, Shenzhen 603, Building 6, No. 8 Road, District 48, Science and Technology Park, 518018.
