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RoboUP Privacy Policy


We take your privacy seriously and this privacy statement explains how iroboup.com/RoboUP (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting safety and security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

ⅰ. Data you provide:

We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase, and other account and authentication information, as well as billing, shipping, and contact details.

ⅱ. Data about use of our services and products:

When you visit our website/application, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

ⅰ. Providing, improving, and developing our products and services:

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.

ⅱ. Communicating with you:

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Definition of 'Cookies'

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure or Storage, Transfer, and Processing

ⅰ. Fulfilment of legal obligations:

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ('GDPR').

ⅱ. For the purpose of reasonable implementation or application of this article:

We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅲ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

Storage and Transfer of Your Personal Data

When you access or use our services, your personal data may be processed or transferred outside your country of residence. The data protection laws of such countries or jurisdictions may differ in certain respects or be less protective than the laws of the jurisdiction in which you reside. If you do not want your information to be transferred, processed or maintained outside the country or jurisdiction in which you reside, you should immediately stop accessing or using the services.

Our Contact Information

If you have any questions or comments about this policy or our data practices, please email hello@iroboup.com or write to Shenzhen Kaiqi Technology Co., Ltd. (Address: Kewei Road, Science and Technology Park Community, Yuehai Street, Nanshan District, Shenzhen No. 603, Building 6, District 48, Science and Technology Park, No. 8, Postcode: 518018.

Normally, we will respond within 5 days.

If you are not satisfied with our response, especially if our personal information processing behavior harms your legitimate rights and interests, you can also file a complaint with us or your local data protection supervisory authority.

Cookie Policy

What Are Cookies?

When you use the RoboUP website or online services, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your device. We may use session cookies and persistent cookies. The session cookie disappears when you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Refer to your web browser's 'Help' file for guidance on adjusting your cookie settings accurately. Please note that if you delete or choose not to accept certain types of cookies, you may not be able to take full advantage of the functionality of RoboUP products and services. We may also use third-party cookies. For example, we use Google Analytics to collect and process certain analytic data (see www.google.com/policies/privacy/partners for additional privacy options, if any). RoboUP does not process or respond to web browser "Do Not Track" signals or other similar transmissions that indicate a request to disable online tracking of users of RoboUP's products and services.

We may also use various types of technologies to automatically record certain information on your device, including 'clear gifts' or 'web beacons' (together with cookies, 'cookies and similar technologies'). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages, or websites you visited before or after using the Products or Services, the pages you visited, or other content. View or otherwise interact with products or services, and the dates and times you access, or use RoboUP products and services. We may also use these technologies to collect information about your interactions with emails, such as whether you opened, clicked, or forwarded a message.

Cookies Used by RoboUP

We use different types of cookies listed below. They help us provide and improve RoboUP products and services, such as showing you the most relevant information and customizing your web pages. Some or all the cookies listed may be stored on your browser or device.

Strictly necessary cookies. These cookies are essential for your use of RoboUP products and services, such as cookies used for communication transmission, cookies that record information requests from the internet and prevent network attacks to ensure network security, and are necessary for us to provide the information society services you request. cookies. You must accept strictly necessary cookies to use RoboUP products and services.

Preference data. Also known as 'functionality cookies', these cookies allow us to remember choices you make when using RoboUP products and services, such as what language you prefer, what region you are in, or what your username and password are. You can log in automatically. These cookies help us redistribute workload between servers and make our web pages more responsive.

Statistics cookies. Also known as 'performance cookies,' these cookies collect information about how you use RoboUP products and services, such as which pages you visit and which links you click. These cookies help us improve the user experience using RoboUP products and services.

Marketing cookies. These cookies can track your online activity to help us serve more relevant advertising or limit the time the same advertising is shown to you.

Manage Your Cookie Settings

RoboUP offers you the possibility to set preferences regarding cookies. You can choose the types of cookies our website or online services use by clicking 'Cookie Preferences' at the bottom of every web page. You can change your preferences at any time; you can also withdraw consent you have previously given us.

Use of Cookies When Using Mobile Devices

Some mobile devices have the same functionality as computers, such as supporting full-featured browsers. When using devices such as smartphones, we use cookies in a similar way to when you use a computer. Other devices may use different technologies, such as local storage, software development kits (SDKs), or high-level programming interfaces (APIs), to facilitate the processes described above enabled by cookies.

We may obtain or receive information about your device, our Apps or other Apps. We may also use these technologies to store information on your device. For example, when you ask someone for help through our Apps, we may receive information about the brand and model of your mobile device.

Read Specific Cookies

Each time a device with a specific domain (such as iroboup.com) accesses content from that domain, the browser sends these cookies to the website. This means that if your device stores cookies from iroboup.com, when it visits a web page from iroboup.com, it will send those cookies to RoboUP.

No RoboUP account or use of cookies after logout.

We still use cookies even if you do not have a RoboUP account or have logged out of your account. Once you are logged out, we will use cookies to:

• Identify and terminate accounts that violate the Terms of Use or RoboUP policies;

• Recover your lost account;

• Recognize the use of public computers and notify you to reduce the risk of data theft;

• Understand your interactions with our and our partners’ products and services.

If you do not have a RoboUP account and have visited iroboup.com, we use cookies to protect RoboUP products and services and RoboUP customers from malicious activity such as denial of service attacks and mass creation of fake accounts.

California Privacy Notice

This California Privacy Statement supplements the information and disclosures contained in our Privacy Policy. It applies to the personal information of certain California residents who are consumers who receive products or services from us as a business, as those terms are defined under the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations ("CCPA"), as amended, or superseded from time to time.

Any capitalized terms used herein have the same meaning as in the CCPA.

California Consumer Rights and Choices

If you are a consumer, California law may allow you to request information about:

• The categories of personal information (as defined under applicable California law) that we collect, sell, share or disclose;

• The purposes for which the categories of personal information we collect are used;

• The sources from which we collect the personal information;

• The categories of third parties to which we disclose personal information; and

• Certain personal information we collect about you.

Additionally, if you are a consumer, you can

• Opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We will not sell or share your personal information as these Terms are defined under California law;

• Opt-in to certain financial incentive programs we may offer in connection with the collection, sale, sharing or deletion of your personal information;

• Under certain circumstances, require us and our service providers to delete your personal information;

• Correct inaccurate personal information we hold about you; and

• Limit the use of sensitive personal information. Under California law, you may limit the use and disclosure of your sensitive personal information to certain purposes required by law. We only use or disclose sensitive personal information for such permitted purposes and therefore we do not offer an opt-out.

In addition, California law provides that consumers have the right not to be subject to discriminatory treatment and businesses may not exercise these rights with respect to personal information.

Collection, Disclosure, Sale, and Sharing of Personal Information

In the past twelve months since this Notice was last updated, we may have collected the following categories of information about you, directly or indirectly from you or our affiliates through your use of RoboUP products and services:

• Identifying information, such as your name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name.

• California categories of personal information. Citizenship Code Section 1798.80(e), such as your name, address, phone number, education, employment status, work history, bank account number, credit card number, debit card number, or any other financial information.

• Sensitive personal information: account logins and precise geolocation data.

• Characteristics of a protected class, to the extent provided by California or federal law, such as sex.

• Business information, such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming history or tendencies.

• Internet or other electronic network activity information, such as browsing history, search history, and information about consumers’ interactions with internet sites, applications, or advertisements.

• Geolocation data, such as precise physical location and approximate location.

• Professional or employment-related information, such as job application or resume information, past and current employment history, and job performance information, unless exempt.

• Sensory information such as audio, electronic, visual, thermal, or similar information. We collect this information directly from you, such as the products and services you purchase.

• Inferences drawn from personal information, such as consumer profiles reflecting consumer preferences, characteristics, psychological trends, preferences, tendencies, behaviors, attitudes, intelligence, abilities, and aptitudes.

We collect the above information

(1) directly from you, such as forms you fill out or products and services you purchase,

(2) indirectly from you, such as by observing your behavior on our website or from your device, or

(3) directly from our affiliates. We use this information for our business purposes, including:

(1) Reviews related to current interactions and concurrent transactions with consumers, including but not limited to counting ad impressions for unique visitors, verifying the targeting and quality of ad impressions, and reviewing compliance with this Code and other standards.

(2) Detect security incidents, prevent malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for such activity.

(3) Debugging to identify and fix bugs that impair existing intended functionality.

(4) Short-term, transient use, provided that the personal information is not disclosed to other third parties or used to build consumer profiles or otherwise alter the individual consumer experience outside of the current interaction, including but not limited to as part of the same interaction Contextual customization of ads displayed.

(5) Perform services on behalf of businesses or service providers, including maintaining or servicing accounts, providing customer service, processing, or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, maps service and Lawn Mower Safety/Regulatory Notices, Find your lost RoboUP product. Unlock geofencing capabilities for designated areas, or provide similar services on behalf of a business or service provider.

(6) Conduct internal technology development and demonstration research.

(7) Conduct activities to verify or maintain the quality or safety of services or equipment owned, manufactured, manufactured for, or controlled by the enterprise, and to improve, upgrade, or enhance services or equipment owned, manufactured, manufactured for, or controlled by the enterprise, including keeping records related to your geofence unlocking decisions.

(8) If you apply for a position with RoboUP, we may use your information to recruit talent for us or our affiliates.

(9) Display your user profile.

In the past twelve months, we may have disclosed the above information to:

▪️ Data analysis provider.

▪️ Suppliers and service providers.

▪️ Social networks.

▪️ Third parties integrated into our services.

▪️ Third parties required by law and similar disclosures.

▪️ Affiliates.

▪️ Third parties in connection with a merger, sale, or asset transfer.

▪️ Other third parties to whom we have obtained your permission to disclose your personal information.

We have not sold your personal information in the past twelve months since the date of our last review of this Privacy Policy, do not currently sell your personal information, and will not sell your personal information in the past twelve months since the date of our last review.

How to Contact Us

You may make a request related to your California privacy rights through the attached link. You can also submit these by email to hello@iroboup.com or in writing to Shenzhen Kaiqi Technology Co., Ltd., Building 6, No. 8, Kewei Road, Science and Technology Park Community, Yuehai Street, Nanshan District, Shenzhen Request, China, 518018. Please note that we do not accept or process requests through other means (such as via fax or social media).

We will review the information provided and may request additional information to ensure we are interacting with the correct individual. If you have an online account with us, you may need to log in to your account to authenticate. If you do not have an account with us, you may be required by law to provide additional information to verify your identity before we can act on such a request. This additional information may vary depending on the nature of your request and/or the nature of the information your request relates to. In some cases, the law may also require us to obtain a signed statement from you, made under penalty of perjury, that you are the subject of the request. If we suspect fraudulent or malicious activity on your account, we will defer taking action on your request until we can properly verify your identity and the authenticity of your request.

By law, we are not required to collect personal information that we would not collect in the ordinary course of business, retain personal information no longer than we would retain such information in the ordinary course of business, or be re-identified or otherwise linked to Information maintained as personal information. If we do not ask you to provide specific additional information to verify your request, please do not send such information.

We generally avoid asking you to provide additional information for verification purposes. However, if we cannot reasonably verify your identity or require more information for security or fraud prevention purposes, we may consider any of the following factors, individually or in combination, when requesting additional information:

• The type, sensitivity and value of personal information collected and maintained about consumers, as applicable law requires more stringent verification processes for sensitive or valuable personal information;

• The risk of harm to consumers from any unauthorized access or deletion;

• The possibility of fraudulent or malicious actors seeking personal information;

• Whether the personal information provided by consumers to verify their identity is sufficiently reliable to prevent fraudulent requests or being deceived or fabricated;

• The way businesses interact with consumers;

• Technologies available for verification;

• Other factors that may be reasonable under the circumstances, consistent with industry practice, recommended by California government officials, or that may be required by law or regulation after this Privacy Policy becomes effective.

If your request involves household information, you will need to follow the same verification steps described above before we can provide you with aggregated household information. For us to process a request to access or delete specific information about your family, all family members must make the request, and we must be able to verify each family member.

In some cases, we may not have enough information about you or your household to verify your identity or sufficiently distinguish you from other consumers or households to achieve the degree of certainty required by law, in which case, we will not be able to act on your request. In this case, we may not be able to identify you or your family members in the future without collecting a large amount of information.

Unable to obtain further information or seek re-identification or de-identification. We do not currently intend to take such steps to respond to requests made under this Privacy Policy, nor are we required to do so by applicable law. If in the future we determine a reasonable way to identify you or your household without such steps, we will provide you with an update through this Privacy Policy and respond to any such request at that time.

Information you submit for us to verify your identity to facilitate consumer-related or family-related requests in accordance with California law will be used solely by us and our service providers, if any, for that purpose and for no other purpose. Unless we are required by law to retain such information for record-keeping purposes, we will take steps to delete any new personal information collected for verification purposes as soon as possible after processing your request.

Please also note that making any such request does not ensure complete or comprehensive deletion or deletion of the personal information or content you may have posted, and there may be circumstances where the law does not require or permit us to honor your request, including: For example, complying with your request may infringe upon the rights and freedoms of other consumers.

We reserve the right to charge a reasonable fee or take other appropriate action in response to requests from consumers or families that are manifestly unfounded or excessive, particularly because of their repetitive nature.

You may designate an authorized agent to make requests on your behalf consistent with applicable law. We accept designated documents in the form of a valid power of attorney and/or a notarized statement. You must submit the evidence of your designated authorized agent in writing to: Shenzhen Kaiqi Technology Co., Ltd. 603, Building 6, No. 8, Kewei Road, Science and Technology Park Community, Yuehai Street, Yuehai Street, Nanshan District, Shenzhen. Postal code: 518018. In addition to the consumer and household verification information described above, we may also request verification of your authorized agent.

Do Not Track

RoboUP does not currently take steps to respond to browser "Do Not Track" signals because uniform standards for responding to such signals have not yet been developed.

De-identified information

To the extent we maintain or use de-identified information, we will continue to maintain and use de-identified information only in a de-identified manner and will make no attempt to re-identify that information.

Financial Incentive Notice

In connection with our education discount program, we provide financial incentives to consumers for the retained sale of the consumer's personal information based on a good-faith estimate of the value of the consumer's data, which forms the basis for providing such financial incentives. The financial incentives offered are price discounts on certain RoboUP products and services, depending on relationships with employer groups or educational institutions with which we partner. Categories of personal information related to financial incentives or price or service differences include your place of employment or educational institution. You can choose to provide an email address associated with your employer or educational institution, which will be manually verified.

The method we use to calculate the value of consumer data is our good faith calculation of the likelihood that RoboUP products and services will be sold to consumers at your place of employment or educational institution.

You can join or withdraw from our financial incentive program at any time by updating your preferences by sending an email to hello@iroboup.com or in writing to 14th Floor, West Wing, Skyworth Semiconductor Design Building, Shenzhen Kaiqi Technology Co., Ltd., China No. 18, High-tech South Fourth Avenue, Nanshan District, Shenzhen, Postcode: 518018


If you have any questions about this California Privacy Statement, please contact us by email: hello@iroboup.com, or in writing: Shenzhen Kaiqi Technology Co., Ltd., Address: Kewei, Science and Technology Park Community, Yuehai Street, Nanshan District, Shenzhen 603, Building 6, No. 8 Road, District 48, Science and Technology Park, 518018.