What to do if I cannot bind the mower to the App or cannot connect to wifi?
RoboUP - 2025/04/29
1. Weak Wi-Fi Signal: Please move the mower and the mobile phone closer to the router to get a strong and stable Wi-Fi signal, then try again.
2. Your Wi-Fi router is dual-band (5GHz and 2.4GHz), and only 5GHz is enabled. Please check the router manual and enable the 2.4GHz frequency.
3. Select the 【Connect Wi-Fi by AP】, but do not press the button to send the hotspot. Please follow the steps below to turn on the hotspot of the machine.
4. Select 【Connect Wi-Fi by BT】 but cannot find Bluetooth: Please turn on the Bluetooth of your mobile phone. If you cannot find the mower, click the [More Devices] button at the bottom of the page to search for more devices.
5. The device is bound: Please unbind the previously bound account and try again.
If the issue still persists, please restart the mower. If it still fails, please contact us at service@iroboup.com and provide the following information:
Model, SN, MAC, and purchase channel of your mower
APP screen recording of the mower cannot connect to Wi-Fi
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What to do if the mower does not respond to App commands? The mower can connect to wifi but not to Bluetooth, what should I do?
