What is the most frequently asked Q&A about Wi-Fi?

RoboUP - 2024/01/03

Q1 To use a lawn mower, does it require Wi-Fi signal coverage in the entire garden?

No, unless you want to upgrade or unbind your account, Wi-Fi is not required. In addition, except for firmware updates and unbinding account, a Wi-Fi connection is not indispensable during the usage of the mower, including mapping, controlling, and setting, because there is a Bluetooth connection, which can be used within 5 meters (recommended range is 3 meters). Once the map of the garden and the mowing schedule has been set up, the mower will go out to mow the garden automatically by itself when it is time to mow, so it is not hurry to purchase one more disc . But it it just my advice for your reference.

Q2 Why is Wi-Fi connection so complicated?

Due to the current logical design, the Wi-Fi hotspot on the mower is turned off by default. Therefore, in order to connect the mower to Wi-Fi, you need to go through the following steps to connect the mower to Wi-Fi:

1. Enter the password of your home Wi-Fi on the APP;

2. The mower turns on its own Wi-Fi hotspot;

3. The mobile phone first connects to the Wi-Fi hotspot of the mower;

4. The APP transmits the home Wi-Fi account and password to the mower through the mower’s hotspot.

The current process is indeed a bit complicated, so we will optimize it in the new version of APP and firmware. It only takes 2 steps to connect:

1. Connect Bluetooth;

2. Enter the password of your home Wi-Fi on the APP.

Q3 Does the mower support connecting to WPA-3 encrypted Wi-Fi?

WPA-3 encrypted Wi-Fi is currently not supported, but other encryption methods are supported. We have given feedback to our R&D engineers and will study whether we can support it in the future.

Q4 Why does "Poor Signal" appear during remote control?

This message appears mainly because the Wi-Fi speed to which the mower is connected is not good enough.

Q5 Under what circumstances is it necessary to try Wi-Fi?

When upgrading firmware and unbinding accounts, Wi-Fi is required. In other cases, the mower can be controlled by mobile phone through Bluetooth connection.

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