What should I do if the mower cannot charge after returning to the Charging Station?

RoboUP - 2025/05/01

Here are the possible reasons:

1.The Charging Station has no power：

Please check if all cables are properly connected or test all interfaces. If a faulty component is identified, please contact after-sales service.

2.The charging pins of the Charging Station and the mower are dirty：

Please check the four charging pins on the mower and the Charging Station.

If they are dirty, please wipe them with clean tissue, towel or cloth.

3.The ambient temperature is too high or too low and the battery cannot work：

Please move the mower to a place with a suitable temperature until it automatically exits the high or low temperature protection mode.

After the temperature is restored, you can try again.

4.The charging current is overloaded：

Please make sure the original charging adapter is used for charging the mower.

If the issue persists, contact after-sales service.

If the issue still persists, please restart the mower.

If it still fails, please contact us at service@iroboup.com and provide the following information:

- Model, SN, MAC and purchase channel of your mower

- Video of the mower not charging

How long does it take to charge the T600 and T1200Pro? How to unpack and install the mower?