What can I do if the mower is unable to go back to the Charging Station?

1. The mower cannot return to the Charging Station because there is an obstacle on the Charging Station:

Please clear the obstacle on the Charging Station to ensure that the mower can return smoothly.

2. There is no map or no channel for the mower to return to the Charging Station:

Please make sure that the mower has a map and channel to return to the Charging Station and confirm that the channel is unobstructed.

3. The RTK signal is unstable, causing the mower to be unable to continue working:

Please check whether the RTK signal of the RTK Base Station and the mower is stable and reliable and then move the mower back to the Charging Station.

4. The QR code or ground of the Charging Station is dirty, which affects the mower's recognition and return to the Charging Station.

5. The Charging Station cannot be placed along the boundary line like a wired mower.

The Charging Station should be placed towards the lawn - placing it along the lawn boundary may cause the mower to be unable to track the charging point directly in front of the Charging Station.

6. The mower is in a fault or emergency stop state:

Please remove the fault or emergency stop state of the mower and let the mower return to charge.

If the issue still persists, please contact us at service@iroboup.com and provide the following information:

- Model, SN, MAC and purchase channel of your mower

- Video of the mower not returning to Charging Station